Support

1. Install the KidzPAN Parent App on your own device and create an account
2. Add a child profile in the Parent App
3. Install the KidzPAN Child App on your child's Android device
4. Follow the on-screen pairing process to link the child device to your parent account
5. Grant the required device permissions when prompted

For a screen-by-screen walkthrough with a screenshot of every step, follow the Installation & Setup Guide (PDF) — 36 steps, about 10 minutes.

KidzPAN requires several Android permissions to function as a parental control app:

• Accessibility Service — to monitor app usage and enforce screen-time limits
• Usage Statistics — to display app usage data to the parent
• Notification Access — to allow parents to review incoming notifications for safety
• Location — to let parents see the child's device location
• Device Administrator — to prevent unauthorised uninstallation of the Child App

All permissions are clearly explained during setup. See our Privacy Policy for details on how data is used.

The Installation & Setup Guide (PDF) ends with a reference table showing what each permission does and what stops working without it.

KidzPAN is currently available through Android open testing. iOS support is coming soon. Join our waitlist to be notified when iOS is available.

Four things should be true once you tap Finish on the child's phone:

• The child dashboard opensKidzPAN Child starts on the child's greeting screen, not the setup wizard.
• The device shows in the parent appThe phone appears under the child's profile as connected.
• Screen time is countingAfter a few minutes of normal use, activity begins to appear.
• A test rule takes effectSet a short limit from the parent app and confirm the phone honours it.

No. Setup is a one-off. Everything after this — screen-time limits, blocked apps, tasks, milestones and location — is managed from the KidzPAN Parent app on your own phone.

You should only need to touch the child's phone again if a permission gets switched off, which the parent app will flag.

Yes, and deliberately so. KidzPAN Child stays visible in the app list with its own name and icon. It does not hide itself or run disguised as something else.

Before any data is collected, the app shows the child a disclosure screen listing exactly what is gathered and who can see it.

Check that the phone is signed in to a Google account and connected to the internet. The app needs a reasonably recent version of Android; on very old devices the listing is hidden entirely.

You can also open the direct store link from the KidzPAN website instead of searching.

That permission hasn't been granted yet. Tap the button on that screen again, complete the toggle in Android Settings, then press Back until KidzPAN reappears.

Wait for the green confirmation before moving on — it is the wizard telling you the permission actually registered.

Menu names vary between phone brands. Use the search box at the top of Settings and type the permission name — notification access, accessibility, device admin or usage access. That finds it on any Android phone.

Confirm you are using the parent account rather than a child profile, and that the account was activated from the confirmation email.

Use Forgot Password? on the sign-in screen to reset it if needed.

The profile has to exist before you link the device. Add the child in the KidzPAN Parent app or on the website first, then sign out and back in on the child's phone.

Almost always battery optimisation. The phone has put KidzPAN to sleep to save power, which pauses monitoring and screen-time limits without warning.

In Settings › Battery, set KidzPAN Child to Don't optimise or Allow background activity, and check the Accessibility service is still switched on.

Make sure the phone was online when Device successfully registered and connected! appeared at the end of setup.

Open KidzPAN Child on the phone, wait a minute, then refresh the parent app.

Android updates occasionally reset app permissions. Open KidzPAN Child on the child's phone — it re-checks its permissions on launch and will walk you back through anything that is missing.

Four categories, all disclosed on screen before collection begins:

Each one maps to a specific Android permission you granted during setup. The installation guide (PDF) has a reference table showing which permission powers which feature.

Only the parent or guardian who set up the device, in their own KidzPAN account. It is not visible to other KidzPAN users, and it is not shared with third parties.

Read our full Privacy Policy for complete details.

No. As stated on the Accessibility consent screen inside the app, this information is never sold and never used for advertising.

No. It is a monitoring app and it is designed to be visible about it. The icon stays on the child's phone under the KidzPAN name, and the app does not disguise itself.

Yes — and the app is built on that assumption. Parental controls work best alongside a conversation, not instead of one.

Children who understand the reason for the limits are far less likely to try to work around them. The disclosure screens shown during setup are a natural place to start that conversation.

No. You sign in once, on the child's phone, during setup — after that the credentials are not needed on the device again.

Treat the password the way you would treat a banking password: type it where the child cannot see, don't save it in the phone's browser, and change it if you think it has been seen.

Yes. Every permission can be reviewed or withdrawn at any time from Android Settings on the child's phone.

Withdrawing one does not delete the child profile or its history, but the matching control stops working immediately and the parent app will report the device as partially configured.

Because Device Admin is active, the app cannot simply be uninstalled. First deactivate KidzPAN Child under Settings › Password & security › System security › Device admin apps, then uninstall it as normal.

You can also remove the device from the child's profile in the parent app.

Uninstalling stops all collection on that device immediately. Previously recorded activity remains in your parent account until you delete the child profile there.

You can delete your account and all associated data at any time:

• In the app: Go to Settings → Account → Delete My Account
• By email: Send a request to support@kidzpan.com

For full details, visit our Account Deletion page.